Accessibility Statement

Effective date: July 15, 2026.
Last updated: September 5, 2026.

Vitale by Myriad is committed to making vitalebymyriad.com accessible to everyone, including people who use assistive technology. This statement describes what we're doing to meet that commitment, where we currently stand, and how to reach us if you experience an accessibility barrier.

Our commitment

We believe our site should work for everyone. That includes people who navigate with a keyboard instead of a mouse, use a screen reader, need larger text, rely on captions, or use any other assistive technology to access web content.

We're working to conform to Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard referenced in most accessibility law and settlements. The site has not yet been formally audited against this standard. Conformance to WCAG is an ongoing process, and we welcome feedback on where we're falling short.

Our approach

These are the things we work to get right as the site evolves. We're describing our practice, not claiming a finished result:

  • We consider color contrast against WCAG AA standards for body text and interactive elements
  • We work to keep the site navigable by keyboard alone — tabbing through menus, product pages, and checkout without a mouse
  • We work to include text alternatives (alt text) on product images and functional graphics, and we're reviewing older content to improve coverage
  • We use form fields with visible labels and error messages
  • We structure content with a clear heading hierarchy so screen reader users can navigate by heading level
  • We don't use autoplay video or audio
  • We design responsively, with the aim of working at browser zoom up to 200% and on smaller screen sizes

Known limitations

Because our site has not yet been formally audited, we can't provide a complete list of specific accessibility issues. We know these areas are commonly affected, and we're still working on them:

  • Some third-party embeds (customer review widgets, social media feeds, embedded video) may not fully meet WCAG AA — we're not the vendor of that content and can't always fix it directly
  • Alt text may be missing or incomplete on some older product images — we're rewriting these as part of an ongoing content review
  • PDF documents linked from our site (if any) may not be fully accessible — email us if you need an accessible alternative and we'll provide one

If you find a barrier we haven't listed, please tell us using the contact details below — we want to fix things we're not aware of.

Reporting an accessibility issue

If you have trouble accessing any part of vitalebymyriad.com or need information in an alternative format, we want to hear about it. Please contact us:

When you contact us, please include:

  • The URL of the page you were trying to use
  • A description of the problem
  • What browser and assistive technology you were using, if you're comfortable sharing
  • What you were trying to accomplish

We'll respond within 5 business days. If we can fix the issue quickly, we will. If it needs a longer fix, we'll tell you what we're doing and when to expect a resolution. If you need immediate help completing an order or getting product information, we'll help you directly by phone or email while we work on the underlying fix.

Alternative ways to reach us

If any part of our site isn't working for you, we're happy to help you place an order, get product information, or handle a return by phone or email. You don't have to use the website to get the same service.

Assistive technology compatibility

We aim for vitalebymyriad.com to work with commonly used assistive technologies, including screen readers (such as VoiceOver, NVDA, JAWS, and TalkBack), screen magnification software, speech recognition software, and keyboard-only navigation. We aim for the site to work with current versions of major browsers (Chrome, Safari, Firefox, Edge). Older browsers or uncommon assistive technology configurations may not always render correctly.

Third-party content

Our site uses services from third parties — Shopify (e-commerce platform), Judge.me (product reviews), Klaviyo (email), Meta, Google, and TikTok (advertising and analytics). These vendors are responsible for the accessibility of their own tools and interfaces. If you experience an issue specifically with a third-party embed and can identify the vendor, we can help you contact them directly.

Changes to this statement

We'll update this statement as we make improvements, discover new limitations, complete audits, or change vendors. When we make material updates, we'll change the "Effective date" and "Last updated" dates at the top and bottom of this page.

Formal accessibility standards

This site is being developed and maintained with WCAG 2.1 Level AA in mind. We do not currently claim full conformance — conformance in this context is a process, not a fixed state, and we'd rather commit to ongoing work than post a conformance claim we might not fully meet.

We are aware of the Americans with Disabilities Act (ADA) and applicable state accessibility law. If you believe our site isn't meeting those standards, please tell us at accessibility@vitalebymyriad.com and we'll work with you to resolve it. This statement doesn't limit your rights under the ADA, the California Unruh Civil Rights Act, or any other applicable law.

Contact for accessibility

Vitale by Myriad Accessibility
1014 S. Westlake Blvd, #14-242
Westlake Village, CA 91361
United States
accessibility@vitalebymyriad.com
310-999-4554

Last updated: September 2026 · v1.1