Shipping Policy
The short version: Free shipping over $100. Standard delivery 5-7 business days. We ship via FedEx and USPS.
Processing Time
- Standard orders: 1-3 business days
- Expedited orders: 1-2 business days
Orders placed after 12 PM PST process the next business day.
Shipping Options
Domestic (United States via FedEx, USPS):
- Standard (5-7 business days): FREE on orders over $100
- Expedited (2-3 business days): Calculated at checkout
Business days exclude weekends and holidays. Alaska, Hawaii, and U.S. territories may take additional time.
Tracking
Once your order ships, you'll receive:
- Confirmation email with tracking number
- Link to track in real-time
Tracking activates within 24 hours of shipment.
Good to Know
- Address accuracy: Double-check your shipping address. We can't fix deliveries to wrong addresses.
- Signature required: Orders over $500 require signature. You can request it for any order.
- No freight forwarders: We can't ship to them.
- Peak times: Allow extra time during holidays, sales, and new launches.
Damaged or Lost Packages
Arrived damaged?
- Take photos of packaging and items
- Email info@vitalebymyriad.com within 48 hours
- Keep all packaging for carrier claims
Tracking says delivered but no package?
- Check with neighbors and building management
- Contact the carrier directly
- Email us within 5 business days
We'll work with the carrier to locate it.
Gift Orders
- Gift receipts exclude pricing
Pre-Orders
Pre-orders ship separately when available. You're only charged shipping once.
Contact
Email: info@vitalebymyriad.com
Phone: 310-999-4554
Hours: Monday-Friday, 9 AM - 5 PM PST
Return Address:
Vitale by Myriad
1014 S. Westlake Blvd #14-242
Westlake Village, CA 91361
Last updated: November 2025
