Returns & Refunds
The short version: Initiate within 15 days of delivery. Return within 30 days. Unused, tags on, original packaging.
Return Policy
Full-price items only. Initiate your return within 15 days of delivery. Get it back to us within 30 days. Item must be unused, in original condition, tags attached, packaging intact.
What's Final Sale
- Sale items and discounted merchandise
- Limited Edition pieces
- Gift cards
- Items without original packaging or tags
- Items showing signs of wear or damage
- Returns initiated after 15 days
How to Start a Return
Email info@vitalebymyriad.com within 15 days of delivery with:
- Order number
- Reason for return
- Photos (if defect or damage)
We'll send return authorization and instructions. Don't ship anything without this.
Refund or Store Credit
Your choice:
- Store Credit: Full item value, no deductions
- Refund: Item price minus 15% restocking fee and return shipping
Timeline: Refunds process in 5-7 business days. Store credit in 3 business days. Your bank may need a few extra days.
Exchanges
We don't do direct exchanges. Return your item and place a new order for what you want. Both process quickly.
Damaged or Wrong Item
Email info@vitalebymyriad.com within 48 hours with photos and order number. We'll make it right — no restocking fee, we cover shipping.
What's Covered
Manufacturing defects — yes:
- Stitching issues
- Hardware problems
- Material defects
Wear from use — no:
- Overpacking or overstuffing
- Normal wear and tear (scuffs, scratches)
- Improper storage (tarnished hardware, water damage)
- Accidents (spills, tears)
- Misuse
We guarantee our craftsmanship. We can't guarantee how you treat it.
Return Address
Vitale by Myriad
1014 S. Westlake Blvd #14-242
Westlake Village, CA 91361
Contact
Email: info@vitalebymyriad.com
Phone: 310-999-4554
Hours: Monday-Friday, 9 AM - 5 PM PST
Response time: Within 24-48 hours on business days.
Important: Returns sent without authorization may not be processed. Contact us first.
Last updated: November 2025
