Return and Cancellation Policy

Effective date: September 4, 2026.
Last updated: October 2, 2026.

Not the right bag, wrong color, changed your mind? Here's how returns and cancellations work.

At a glance

  • Cancel before shipment: free. Email orders@vitalebymyriad.com with your order number.
  • Return window: 15 days from delivery to initiate a return, 30 days total to ship it back.
  • Restocking fee: none. We don't charge one.
  • Refund to your original payment method: full product price, less any shipping you paid at checkout.
  • Store credit: full value, including any shipping you paid.
  • Return shipping: yours to cover, unless the return is our error.
  • Non-returnable: used items, items damaged after delivery, items outside the return window, final-sale and sale-code items, limited-edition items (unless defective), and gift cards.

Cancellations

Before your order ships

You can cancel any order that hasn't entered fulfillment. Email orders@vitalebymyriad.com as soon as possible with your order number in the subject line. If the order hasn't started processing, we'll cancel it and issue a full refund to your original payment method.

Orders often move into fulfillment quickly, sometimes the same business day, so we can't guarantee we can catch it in time. If we can't cancel before it ships, the order becomes a return.

After your order ships

Once an order has shipped, it can't be cancelled. You can refuse delivery or return it under the return policy below.

Gift cards

Gift cards are digital and delivered instantly by email, so they can't be cancelled once purchased.

Returns

What's eligible for return

You can return an item within 15 days of delivery if it's:

  • Unused, in original condition
  • In original packaging with all tags attached
  • Not marked Final Sale, not a limited-edition item, not purchased with a sale-specific discount code

How to start a return

Step 1: Within 15 days of delivery, request your return online: select Start a Return (also in our site footer), sign in with the email you ordered with, and choose the order and item. Prefer email? Write to returns@vitalebymyriad.com with your order number in the subject line and a brief reason for the return.

Step 2: We'll reply within 1 business day with a return confirmation email and instructions. If the return is due to a defect or our error, we'll include a pre-paid return label at no cost to you.

Step 3: Ship it back within 30 days of delivery. Pack the item in its original packaging and include your order number on the outside of the box. Ship to the address at the bottom of this page. Returns shipped without prior return confirmation cannot be processed.

Refunds

No restocking fee

We don't charge a restocking fee. If your item comes back to us unused and in its original packaging within the return window, you get the full product price back.

Return shipping

Return shipping is the customer's responsibility. You can use your own carrier, or ask us for a pre-paid label and we'll deduct a flat $7 from your refund.

If the return is due to a manufacturing defect, the wrong item being shipped, damage in transit, or any other error on our part, we cover return shipping in full and send you a pre-paid label at no cost.

Refund to original payment method

  • Full product price, less any shipping you paid at checkout
  • Orders that qualified for free shipping have no shipping charge to deduct
  • Processed within 5–7 business days of receipt and inspection
  • Credit posting time depends on your bank or card issuer

Store credit

  • Full value credited to your Vitale by Myriad account, including any shipping you paid at checkout
  • Processed within 3 business days of receipt and inspection
  • No expiration

Original shipping charges

US standard shipping is $7 flat, or free on orders over $100.

If you choose a refund to your original payment method, the shipping you paid at checkout is deducted. Where you paid $7, that $7 isn't returned, and where shipping was free there's nothing to deduct.

If you choose store credit, we credit the shipping too. You get the full value of what you paid.

If the return is due to a defect, the wrong item, or any other error on our part, we refund everything including original shipping, whichever method you choose.

Exchanges

If you'd like a different size or color, we treat exchanges as a standard return + a new order. Follow the return process above, and once your return is confirmed, place a new order for the item you want.

If the exchange is due to our error (wrong item shipped, defect, damage), we cover return shipping. Reach out to returns@vitalebymyriad.com and we'll handle it.

Pre-orders

Some items are offered for pre-order before they're in stock. When you place a pre-order:

  • A deposit may be charged at the time of order, with the balance charged before your item ships. The amount is shown at checkout.
  • We'll give you an estimated ship date. If that date moves materially, we'll email you and you can cancel for a full refund of everything paid.
  • You can cancel a pre-order for a full refund any time before it ships. Email orders@vitalebymyriad.com.
  • Once a pre-order ships, the standard return policy applies, including the limited-edition exclusion, where relevant.

Defective or incorrect items

If your order arrived defective, or contains the wrong item, email returns@vitalebymyriad.com within 15 days of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We'll send a pre-paid return label and either a replacement or a full refund, whichever you prefer. No return shipping cost to you.

After 15 days, manufacturing defects are covered by our 90-day limited warranty (see our Terms of Service, Section 9).

Note: if the item arrived damaged from shipping (crushed box, torn packaging, visible transit damage), report that within 48 hours so we can file a carrier claim. Details in our Shipping Policy.

Gift returns

If you received a Vitale by Myriad order as a gift and want to return it:

  • You'll need the order number from the gift receipt
  • Gift returns are issued as store credit to the gift recipient
  • The original purchaser is notified that the gift was returned

International returns

International customers are welcome to return eligible items under the standard 15-day / 30-day policy. A few specifics for international orders:

  • Return shipping cost is the customer's responsibility
  • Original shipping charges paid at checkout are deducted from a refund to your original payment method, and included if you choose store credit. If the return is due to a defect or our error, they're refunded either way
  • Customs duties, taxes, and import fees paid on the original order are not refundable by Vitale by Myriad. These are set by the destination country
  • Include all customs forms with the return shipment
  • Processing may take longer than US returns

Returns we can't accept

We reserve the right to decline a return when the item:

  • Shows signs of use, wear, or alteration
  • Is returned without original packaging or tags
  • Is shipped back without prior return confirmation
  • Is shipped back after the 30-day window
  • Is marked Final Sale or purchased with a sale-specific discount code
  • Is a limited-edition item (unless defective)
  • Is a gift card (gift cards are delivered instantly by email and are non-refundable)

We also reserve the right to limit or decline returns from accounts with a pattern of excessive returns.

Contact

Questions about a cancellation, return, refund status, or whether something is eligible?

We respond within 1 business day, often sooner.

Returns address

Vitale by Myriad Returns
1014 S. Westlake Blvd, #14-242
Westlake Village, CA 91361
United States

This address is a mail-receiving location. It's not a retail store and is not open to the public. Please mail returns rather than dropping them off.

Last updated: October 2026 · v1.5