FAQ

About Vitale

What is Vitale by Myriad?

Bags with three patented compartments. Phone here. Keys there. Everything findable on the first try. Part of the by Myriad family — we make organizational bags that actually work.

Who designs Vitale?

Founder MaBelle Bray — former costume designer, mother, and holder of 15+ patents. She got tired of digging through her own bag and did something about it.

What is Tessuto™ Vegan Leather?

Tessuto™ Vegan Leather is our proprietary material. Lightweight, water-resistant, wipes clean in seconds. Available in croco, snake, pebble, and matte finishes — premium look and feel without the maintenance of real leather.

Can I really use my phone through the bag?

Yes. The touchscreen phone pocket is made from TPU — the same material used in touchscreen gloves. You can tap, text, scan QR codes, scan tickets, and use Apple Pay or Google Pay without ever taking your phone out. You can also use your key fob to unlock your car right through the bag. No digging. No fumbling. Just go.

Products & Orders

What makes your bags different?

Patented three-compartment system built into the bag — not an insert. Touchscreen phone pocket so you never have to take your phone out. Four hidden corner magnets. Detachable strap that converts crossbody to clutch. No digging. No chaos.

What payment methods do you accept?

Major credit cards, debit cards, PayPal, Shop Pay, and other methods shown at checkout.

Can I pre-order upcoming pieces?

Yes. 30% deposit, balance due before shipping. Cancel anytime before it ships — no penalty.

Shipping

Where do you ship?

We ship worldwide. Domestic orders go via FedEx, USPS, or UPS depending on your address. International orders go via DHL.

Do you ship internationally?

Yes, worldwide via DHL. Delivery takes 7–14 business days from ship date, depending on destination and customs processing. International orders may be subject to customs duties, taxes, and import fees charged by the destination country — these are the customer's responsibility.

Note: at this time we're unable to sync Canada, the UK, and Ireland with Google Shopping, and shipping costs to the UK and Ireland are high enough that we recommend reaching out at orders@vitalebymyriad.com before ordering if you're in those regions.

What are the shipping options?

  • Standard (5–7 business days) — $5 flat rate, FREE on orders over $75
  • Expedited (2–3 business days) — calculated at checkout
  • International (7–14 business days) — DHL, calculated at checkout

How long to process?

1–3 business days. Orders after 2 PM Pacific start processing next business day.

My package hasn't arrived. What do I do?

Email orders@vitalebymyriad.com with your order number. We'll work with the carrier to track it down. Full details on how we handle lost or damaged packages are in our Shipping Policy.

Returns & Refunds

What's your return policy?

Initiate within 15 days of delivery. Return within 30 days. Unused, original tags and packaging attached. We want you to love it — and we make returns simple if you don't.

What's Final Sale?

  • Sale and promotional items
  • Limited Edition pieces
  • Gift cards
  • Items without tags or packaging
  • Returns initiated after 15 days

How do I start a return?

Email returns@vitalebymyriad.com within 15 days with your order number and reason. We'll send instructions. Return must arrive within 30 days. Don't ship anything before you hear from us — returns without prior confirmation can't be processed.

Refund or store credit?

Your choice. Both are subject to a 15% restocking fee on standard returns and exchanges.

  • Refund to original payment: item price minus 15% restocking. Original shipping isn't refunded. Processed within 5–7 business days of receipt and inspection.
  • Store credit: full product value minus 15% restocking. Processed within 3 business days. No expiration.

When is the 15% restocking fee waived?

Restocking is waived if your return is due to:

  • A manufacturing defect covered by our warranty
  • The wrong item being shipped
  • Damage in transit
  • Any other error on our part

Reach out to returns@vitalebymyriad.com and we'll send a pre-paid return label — no return shipping cost to you, and no restocking fee.

Can I exchange for a different size or color?

Yes. We treat exchanges as a return + new order. Follow the return process, and once your return is confirmed, place a new order for the item you want. Exchanges are subject to the same 15% restocking fee as returns, waived for our-error exchanges.

Care & Maintenance

How do I care for my Tessuto™ Vegan Leather bag?

  • Gently wipe clean with a soft, damp cloth
  • Do not machine wash, soak, bleach, or use harsh chemicals
  • Air dry away from direct heat and sunlight
  • For the TPU windows, use a glasses shammy to wipe clean
  • Store in a cool, dry place

What about metallic finishes?

Metallic Tessuto™ Vegan Leather develops character with use. Light scratching or creasing may appear — that's not a defect, that's patina. Handle gently to preserve the finish. Note: no refunds or exchanges once used.

How do I care for the hardware?

  • Polish gently with a soft cloth
  • Keep away from perfumes, lotions, moisture
  • Natural patina over time adds character

Can I overstuff my bag?

Please don't. The compartments are designed for optimal organization — overstuffing compromises structure and isn't covered by warranty.

Warranty

Do you offer a warranty?

Yes — 90 days from date of delivery. Covers manufacturing defects: faulty stitching, hardware issues, and material flaws under normal use, when the bag is cared for according to our care instructions.

What's not covered?

  • Normal wear and patina
  • Overstuffing or misuse
  • Water damage or extreme conditions
  • Accidents, spills, tears
  • Damage from machine washing, soaking, bleaching, or exposure to harsh chemicals
  • Unauthorized repairs

My item arrived damaged. What now?

Email returns@vitalebymyriad.com within 48 hours with photos of the damage and the packaging. We'll replace or refund immediately — no restocking fee, and we cover return shipping.

Privacy & Data

How do I opt out of marketing emails?

Click the unsubscribe link at the bottom of any marketing email. You can also email privacy@vitalebymyriad.com and we'll remove you from the list within a few days. Transactional emails about your orders can't be turned off while your order is active.

How do I access, correct, or delete my data?

Email privacy@vitalebymyriad.com with your request. We'll respond within 30 days. Full details on your rights are in our Privacy Policy.

How do I opt out of advertising cookies?

Use the Your Privacy Choices link in our site footer. It opens a preferences panel where you can turn off advertising and analytics cookies. We also honor Global Privacy Control (GPC) signals from your browser automatically.

Accessibility

Is your site accessible?

We work to make vitalebymyriad.com accessible to everyone, including people using assistive technology. If something isn't working for you, please email accessibility@vitalebymyriad.com and we'll fix it or help you directly. Full details in our Accessibility Statement.

Contact

How do I reach you?

Response time: within 24 hours on business days.

How do I stay updated?

Follow @vitalebymyriad. Subscribe to the newsletter. First access to new drops.

Still have questions? info@vitalebymyriad.com