FAQ

FAQ

About Vitale

What is Vitale by Myriad?

Bags with three patented compartments. Phone here. Keys there. Everything findable on the first try. Part of the by Myriad family — we make organizational bags that actually work.

Who designs Vitale?

Founder MaBelle Bray — former costume designer, mother, and holder of 15+ patents. She got tired of digging through her own bag and did something about it.

What's Tessuto™?

Our proprietary material. Lightweight, water-resistant, wipes clean. It's synthetic — and it's meant to be.

Products & Orders

What makes your bags different?

Patented three-compartment system built into the bag — not an insert. Four hidden corner magnets. Detachable strap that converts crossbody to clutch. No digging. No chaos.

What payment methods do you accept?

Major credit cards, debit cards, PayPal, and other methods shown at checkout.

Can I pre-order upcoming pieces?

Yes. 30% deposit, balance due before shipping. Cancel anytime before it ships — no penalty.

Shipping

Where do you ship?

United States and U.S. territories via  FedEx and UPS. If you are outside of the US, contact us at info@dividenpac.com.

Shipping options?

  • Standard (5-7 business days) — FREE over $100
  • Expedited (2-3 business days)

How long to process?

1-3 business days. Orders after 12 PM PST start processing next business day.

Returns & Refunds

What's your return policy?

Initiate within 15 days of delivery. Return within 30 days. Unused, original tags and packaging attached. We want you to love it — and we make returns simple if you don't.

What's final sale?

  • Sale and promotional items
  • Limited Edition pieces
  • Gift cards
  • Items without tags or packaging
  • Returns initiated after 15 days

How do I start a return?

Email info@vitalebymyriad.com within 15 days with your order number and reason. We'll send instructions. Return must arrive within 30 days. Don't ship anything before you hear from us.

Refund or store credit?

  • Store Credit: Full value, no deductions
  • Refund: Item price minus 15% restocking fee and shipping costs

Refunds: 5-7 business days. Store credit: 3 business days.

Care & Maintenance

How do I care for my Tessuto™ bag?

  • Wipe clean with a damp cloth
  • Air dry completely before storing
  • Avoid harsh chemicals
  • Store in a cool, dry place

What about metallic finishes?

Metallic Tessuto™ develops character with use. Light scratching or creasing may appear — that's not a defect, that's patina. Handle gently to preserve the finish. Note: no refunds or exchanges once used.

How do I care for the hardware?

  • Polish gently with a soft cloth
  • Keep away from perfumes, lotions, moisture
  • Natural patina over time adds character

Can I overstuff my bag?

Please don't. The compartments are designed for optimal organization — overstuffing compromises structure and isn't covered by warranty.

Warranty

Do you offer a warranty?

1 year. Covers manufacturing defects — faulty stitching, hardware issues, material flaws under normal use.

What's not covered?

  • Normal wear and patina
  • Overstuffing or misuse
  • Water damage or extreme conditions
  • Accidents, spills, tears
  • Unauthorized repairs

My item arrived damaged?

Email info@vitalebymyriad.com within 48 hours with photos. We'll replace or refund immediately — no restocking fee, we cover shipping.

Contact

Email: info@vitalebymyriad.com
Phone: 310-999-4554
Hours: Monday-Friday, 9 AM - 5 PM PST
Instagram: @vitalebymyriad

Response time: Within 24 hours on business days.

How do I stay updated?

Follow @vitalebymyriad. Subscribe to the newsletter. First access to new drops.

Still have questions? info@vitalebymyriad.com