FAQ

About Vitale

What is Vitale by Myriad?

Bags built around a patented design with three compartments. Phone here. Keys there. Everything findable on the first try. Part of the by Myriad family: we make organizational bags that actually work.

Who designs Vitale?

Founder MaBelle Bray: former costume designer, mother, and holder of 12+ US patents. She got tired of digging through her own bag and did something about it.

Why Vegan Leather?

Vegan Leather is lightweight, water-resistant, wipes clean in seconds. Available in croco, snake, pebble, and matte finishes, with a premium look and feel without the maintenance of real leather.

Can I really use my phone through the bag?

Yes. The touchscreen phone pocket is made from clear TPU. You can tap, text, scan QR codes, scan tickets, and use Apple Pay or Google Pay without ever taking your phone out. You can also use your key fob to unlock your car right through the bag. No digging. No fumbling. Just go.

Products & Orders

What makes your bags different?

A patented design with three compartments, built into the bag (not an insert). Touchscreen phone pocket so you never have to take your phone out. Four hidden corner magnets. Detachable strap that converts crossbody to clutch. No digging.

What size clutch should I choose?

Vitale clutches come in two sizes: the Mini (9 x 9) for the essentials, and the Standard (11 x 11) for a little more room. The guide below shows both open flat, with compartment sizes and the strap that comes with each style.

Vitale crossbody clutch size guide: Mini 9 x 9 and Standard 11 x 11, closed and open flat, with compartment sizes and straps by style

What payment methods do you accept?

Major credit cards, debit cards, PayPal, Shop Pay, and other methods shown at checkout.

Can I pre-order upcoming pieces?

Yes. A deposit may be charged at the time of order, with the balance due before your item ships. The amount is shown at checkout. Cancel anytime before it ships for a full refund, no penalty.

Shipping

Where do you ship?

Across the US, including Alaska and Hawaii. Outside the US, we ship to Canada, the United Kingdom, Ireland, France, Germany, Spain, Mexico, the United Arab Emirates, and Saudi Arabia. We're not currently able to ship to APO, FPO, or DPO addresses, or to Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands, the Federated States of Micronesia, the Marshall Islands, or Palau.

What are the shipping options?

  • Standard US (5–7 business days): $7 flat rate, FREE on orders over $100
  • Expedited US (2–3 business days): FedEx 2Day or UPS 2nd Day Air, calculated at checkout
  • Canada: DHL eCommerce, calculated at checkout
  • International (7–14 business days): DHL eCommerce, calculated at checkout

Do you ship internationally?

Yes, to the countries listed above. Delivery takes 7–14 business days from ship date, depending on destination and customs processing. International orders may be subject to customs duties, taxes, and import fees charged by the destination country. These are the customer's responsibility and aren't included in your order total. We can't ship to freight forwarders.

How long to process?

1–3 business days. Orders after 2 PM Pacific start processing next business day.

My package hasn't arrived. What do I do?

Email orders@vitalebymyriad.com with your order number. We'll work with the carrier to track it down. Full details on how we handle lost or damaged packages are in our Shipping Policy.

Returns & Refunds

What's your return policy?

Initiate within 15 days of delivery. Ship it back within 30 days of delivery. Items must be unused, with original tags and packaging. We want you to love it, and we make returns simple if you don't.

Is there a restocking fee?

No. We don't charge a restocking fee.

What can't be returned?

  • Items marked Final Sale
  • Items purchased with a sale-specific discount code
  • Limited Edition pieces (unless defective)
  • Gift cards
  • Used items, or items without original tags or packaging
  • Returns initiated more than 15 days after delivery

How do I start a return?

Email returns@vitalebymyriad.com within 15 days with your order number and reason. We'll send instructions. Ship it back within 30 days of delivery. Don't ship anything before you hear from us. Returns without prior confirmation can't be processed.

Refund or store credit?

Your choice, and there's no restocking fee either way.

  • Refund to original payment: full product price, less any shipping you paid at checkout. Orders that qualified for free shipping have no shipping charge to deduct. Processed within 5–7 business days of receipt and inspection.
  • Store credit: full value, including any shipping you paid. Processed within 3 business days. No expiration.

What if the return is your fault?

If your return is due to a manufacturing defect, the wrong item being shipped, damage in transit, or any other error on our part, we refund everything including original shipping, whichever refund method you choose, and we send a pre-paid return label at no cost to you.

Who pays return shipping?

Return shipping is yours to cover unless the return is our error. You can use your own carrier, or ask us for a pre-paid label and we'll deduct a flat $7 from your refund.

Can I exchange for a different size or color?

Yes. We treat exchanges as a return + new order. Follow the return process, and once your return is confirmed, place a new order for the item you want. If the exchange is due to our error, we cover return shipping.

Care & Maintenance

How do I care for my Vegan Leather bag?

  • Gently wipe clean with a soft, damp cloth
  • Do not machine wash, soak, bleach, or use harsh chemicals
  • Air dry away from direct heat and sunlight
  • For the TPU windows, use a glasses shammy to wipe clean
  • Store in a cool, dry place

What about metallic finishes?

Metallic vegan leather develops character with use. Light scratching or creasing may appear. That's not a defect, that's patina. Handle gently to preserve the finish. Note: used items are not returnable.

How do I care for the hardware?

  • Polish gently with a soft cloth
  • Keep away from perfumes, lotions, moisture
  • Natural patina over time adds character

Can I overstuff my bag?

Please don't. The compartments are designed for optimal organization, and overstuffing compromises structure and isn't covered by warranty.

Warranty

Do you offer a warranty?

Yes: 90 days from date of delivery. Covers manufacturing defects: faulty stitching, hardware issues, and material flaws under normal use, when the bag is cared for according to our care instructions.

What's not covered?

  • Normal wear and patina
  • Overstuffing or misuse
  • Water damage or extreme conditions
  • Accidents, spills, tears
  • Damage from machine washing, soaking, bleaching, or exposure to harsh chemicals
  • Unauthorized repairs

My item arrived damaged. What now?

Email returns@vitalebymyriad.com within 48 hours with photos of the damage and the packaging. We'll replace or refund promptly, and we cover return shipping.

Privacy & Data

How do I opt out of marketing emails?

Click the unsubscribe link at the bottom of any marketing email. You can also email privacy@vitalebymyriad.com and we'll remove you from the list within a few days. Transactional emails about your orders can't be turned off while your order is active.

How do I access, correct, or delete my data?

Email privacy@vitalebymyriad.com with your request. We'll respond within 30 days. Full details on your rights are in our Privacy Policy.

How do I opt out of advertising cookies?

Use the Your Privacy Choices link in our site footer. It opens a page where you can opt out of the sale or sharing of your personal information for targeted advertising, where your state's privacy law provides that right. We also honor Global Privacy Control (GPC) signals from your browser automatically. You can also block or delete cookies in your browser settings.

Accessibility

Is your site accessible?

We work to make vitalebymyriad.com accessible to everyone, including people using assistive technology. If something isn't working for you, please email accessibility@vitalebymyriad.com and we'll fix it or help you directly. Full details in our Accessibility Statement.

Contact

How do I reach you?

Response time: within 24 hours on business days.

How do I stay updated?

Follow @vitalebymyriad. Subscribe to the newsletter. First access to new drops.

Still have questions? info@vitalebymyriad.com