Shipping policy

Effective Date: September 4, 2026
Last Updated: October 2, 2026

We ship Monday through Friday from Westlake Village, California. Most US orders arrive within 5–7 business days of processing. Here's how it works.

At a glance

  • Processing time: 1–3 business days
  • Standard US shipping: 5–7 business days, $7 flat rate or free on domestic orders over $100.
  • Expedited US shipping: 2–3 business days, calculated at checkout
  • Canada: via DHL eCommerce, calculated at checkout
  • International shipping: 7–14 business days via DHL eCommerce to select countries, calculated at checkout

Processing time

Orders placed before 2 PM Pacific on a business day start processing the same day. Orders placed after 2 PM, on weekends, or on US federal holidays start processing the next business day.

Most orders ship within 1–3 business days of being placed. You'll receive a confirmation email with tracking once the order leaves our warehouse.

Note: processing times may vary during restocks, new product launches, and peak seasons (November–December). Current timelines are posted in our site announcement bar when they differ from standard.

US shipping

Standard shipping

$7 flat standard shipping, and free shipping on orders over $100. Delivery takes 5–7 business days from ship date. Carriers: USPS, UPS, or FedEx, selected based on your address.

Expedited shipping

2–3 business days from ship date, via FedEx 2Day or UPS 2nd Day Air. Cost is calculated at checkout based on package weight and destination.

APO, FPO, and DPO addresses

At this time, we don't ship to APO, FPO, or DPO addresses.

Alaska and Hawaii

We ship to both. Delivery takes longer than the lower 48 and expedited shipping rates may be higher.

US territories

At this time we don't ship to Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands, the Federated States of Micronesia, the Marshall Islands, or Palau.

PO Boxes

Some carriers restrict PO Box delivery for certain package sizes. If your order can't ship to your PO Box, we'll reach out with an alternative address option before shipping.

Canada and international shipping

Canada

We ship to Canada via DHL eCommerce. Transit time and cost are calculated at checkout based on package weight and destination.

Other countries

We ship to the United Kingdom, Ireland, France, Germany, Spain, Mexico, the United Arab Emirates, and Saudi Arabia via DHL eCommerce. Delivery takes 7–14 business days from ship date, and cost is calculated at checkout based on package weight and destination. We don't currently ship to other countries.

For all orders shipping outside the United States:

  • Customs duties, taxes, and import fees are set by the destination country and are the customer's responsibility. These are not included in your order total.
  • Delivery estimates don't include time held in customs, which we can't control.
  • Some products may have shipping restrictions to certain countries.
  • We cannot ship to freight forwarders.

Shipment confirmation and tracking

Once your order ships, you'll receive:

  • Confirmation email with tracking number
  • Link to track your package in real time
  • Tracking becomes active within 24 hours of shipment

Address accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by customers.

Damaged or lost packages

Damaged in transit

If your package arrives damaged:

  1. Take photos of the packaging and damaged items
  2. Contact us within 48 hours at returns@vitalebymyriad.com
  3. Keep all packaging materials for carrier claims

Lost packages

If tracking shows delivered but you haven't received your package:

  1. Check with neighbors and building management
  2. Contact the carrier directly
  3. Email us at orders@vitalebymyriad.com within 5 business days

We'll work with the carrier to locate your package or provide a replacement.

Gift cards

Gift cards are digital. They are emailed instantly and are not shipped, so no shipping charges or delivery times apply.

Gift shipping

  • Gift messages available at checkout
  • Gift receipts exclude pricing information
  • Special gift packaging available for select items

Pre-orders

Pre-order items ship separately when available, and you'll only be charged shipping once. We'll give you an estimated ship date at checkout and email you if it moves. See our Return and Cancellation Policy for how pre-order deposits and cancellations work.

Contact us

Questions about your shipment?

Shipping address for returns:
Vitale by Myriad Returns
1014 S. Westlake Blvd, #14-242
Westlake Village, CA 91361
United States

Last updated: October 2026 · v1.7